Our Terms and Conditions of Sale

Return Policy

For hygienic reasons, the following products may not be returned: shower chairs, transfer benches, commodes and risers of any kind, mattresses, slings, bedding, bed rails including the Halo or protectors of any kind that are out of the package, and wheelchair cushions.

All upholstered Lift Chairs, Wheelchairs, Power Chairs, and Scooters, may be returned within 3 days of delivery. A 25% restocking fee will be deducted from the credit owed (Delivery/Installation fee are non refundable). Merchandise must be in new condition(no smoke, pet odors, hair, soil, etc.). Upon inspection, merchandise not returned in good condition may be rejected or subject to additional usage fees.

All other items must be returned in new condition within 3 days of receipt to receive a full refund. Delivery, Installment, and repair fees are not refundable.

​Rental Return Policy

Rental Equipment is charge on a weekly or monthly basis. All delivery and pickup charges are due on the first invoice of the rental. Any rental charges hereafter will be charged AUTOMATICALLY in full to the credit card on file at the start of the new rental period. You may return your rental to the showroom or request to have your rental picked up at any time however equipment is charged for requested time-out, not by time used. If you choose to return your equipment before your rental period ends no refunds will be given for time not used. If you decide to purchase your rental we will issue you a credit of 80% of your payments and your pickup fee to your purchase price. If you rent the equipment to the full term of purchase, we will refund your pickup fee only to the last invoice.

Cancelled Orders

Rentals – If Rental Equipment is cancelled prior to delivery/installation, there will be a 50% cancellation fee. If you fail to pick up the rental equipment on the agreed upon date, the order will be considered cancelled and there will be a 25% restocking fee due.

Special Orders – Once your special order has been confirmed and approved by the customer with signature, a 50% non-refundable deposit will be collected. Cancelling special orders after the item has been shipped will result in a 50% restocking fee and the shipping charges that were incurred. No returns after 3 days of receipt except for manufacturer’s defect.

Credits Owed

Once the product has been returned to Freedom Mobility, the credit will be issued by check within 30 days.

Special Orders

Special Orders may be returned within 3 days of receipt of the item minus the 50% restocking fee. The item must be returned in new condition(no smoke, pet odors, hair, soil, etc). Upon inspection, merchandise not returned in good condition may be rejected or subject to additional usage fees.

Receipt of Goods

Payment is due in full upon receipt of goods and services received by Freedom Mobility. You must make any claims for damage, shortage, or errors at the time of delivery or installation. If you do not make a claim at that time, you will be deemed to have accepted the goods and or services in satisfactory condition.


All products have different manufacture warranties. For equipment bought at Freedom Mobility, we will happily comply with manufacturer warranties and facilitate the necessary steps to repair or exchange any damaged or broken parts.