About Freedom Mobility

General FAQ

Why should I buy from Freedom Mobility?

When you buy from us you get our expert advice, 1 free diagnostic on any equipment purchased from us, 20% off all replacement parts, 20% off rentals when repairs are being made to your purchased equipment, and our free ‘Know Your Options’ guide.

Do you do home installations/modifications?

We are available to conduct In-Home Consultations. A CAPS (Certified Aging in Place Specialist) can come and evaluate how to adapt your home so you can ‘age in place’. Then we can do any installations needed. It’s a $75 fee for the CAPS Assessment, but the fee is credited toward any equipment or service purchased.

In addition, we do Ramp Assessments. Especially recommended for 3 or more steps. This is a $50 fee when done independent from a CAPS Assessment, but the fee is also fully refunded when any equipment or service is purchased through Freedom Mobility.

How much does a wheelchair ramp cost?

Pricing on ramps will vary depending on a few factors:

  • measurement of the rise, width, and depth of the steps in question
  • if the patient will be self-propelling or pushed up and down the ramp
  • the height and weight of the patient
  • type of mobility equipment that will be used and weight, if possible
  • pictures of where you would like ramp (emailed or brought into the store)

*Pictures alone are not enough to determine the exact size ramp you need*

How much does a portable ramp cost?

Our portable ramps are suitable for rises up to 20” (when patient is being pushed at average height and weight by someone with average strength). If they will be self-propelling, or there are other contributing factors, the maximum rise can be no more than 10” for the ramp to be used as intended. Our portable ramps are $12/foot per month and may be bolted down if requested. Call for sales price.

How much does a modular ramp cost?

Modular ramps must be used for rises above 20”. These types of ramps must be installed. This is a great option when handrails are needed. Modular ramps are 36” wide. Modular ramps require an assessment prior to any installation. The total cost is estimated then sent to the customer. Our modular ramps are rented for $15/foot per month. There is also an installation and removal fee (for rentals) that will be added in the first month. That cost will vary depending on the length of the ramp. Many prefer the look and stability of the modular ramps. They offer piece of mind and longevity. Ask for a Ramp Assessment to get started.

Can I be fitted for a wheelchair?

We have 2 seating specialists, Brad and Mike, with a combined 45 years of experience with seating and custom wheelchairs. They are both available for appointments in the Showroom or come see you in your home. Information you provide us will be forwarded to either Brad or Mike. We just need the name, phone number, email, height/weight, current chair being used and the chair they want to switch to. The fee is $75 for the consultation.

When should I schedule consultations?

We recommend setting up consultations as soon as possible to give installers time to order necessary parts and schedule installation prior to the customer’s estimated time of need.

How much would it be to rent a hospital bed?

Our standard Hospital Beds are full electric, have half rails, and come with a basic foam mattress. Linens and pillows are available for purchase as add ons. It is important to contact us as soon as possible to ensure that we can reserve it in time. Our Hospital Bed Package is rented out by the month and is $195 per month. The only additional fees would be delivery and pick up. We also can provide Bariatric (Heavy Duty) Full Electric Beds with a 500lb. weight limit for $295 per month.

Can I get grab bars installed in my home?

Absolutely! Please schedule a consultation with one of our 3 CAPS staff members. They will come out to evaluate and measure the area in need.

Do you do rentals, rent-to-own, or purchases?

We do all of the above! Every rental may be turned into a rent-to-own at any point. Our policy is that 85% of your rental payments toward that piece of equipment goes towards the purchase price of that specific item.

How can I make my home more accessible?

Whether it is coming to our store to research options or having a CAPS come to your home, we are here to make your life easier! Come check out our showroom for ideas on grab bars, lift chairs, security poles, aids to daily living, toilet seat risers, shower chairs, bed rails, rollators, patient lifts, mattresses, portable ramps, vehicle lifts, power chairs, scooters and more.

What is your service area?

We service Central Maryland. However, we may be able to service areas further away for an additional fee. Please call to inquire.

Will insurance pay for my scooter?

Most insurance providers will not cover scooters. If you want to be sure, contact your insurance company to verify prior to purchasing your scooter. Freedom Mobility does not accept insurance. We are a private pay company.

Will insurance pay for my lift chair?

Most insurance providers will not cover lift chairs. However, sometimes the motor of the chair is covered. If you want to be sure, contact your insurance company to verify prior to purchasing your lift chair. We can provide you with the document necessary for reimbursement of the motor. Freedom Mobility does not accept insurance. We are a private pay company.

Does the Medicaid LTC Program pay for manual wheelchairs?

Unfortunately, the Medicaid LTC Program will not pay for manual wheelchairs.

How long does it take to get a modular ramp installed after the CAPS Assessment?

Usually 24 hours to a week of the assessment and confirmation from customer. Ask your CAPS for more information.

Can I pay for repairs or accessories if I received my power chair through Medicaid?

If you are no longer in a Skilled Nursing Facility (SNF) and you no longer have Medicaid, then we can bill you for repairs or accessories.

How long does the Medicaid process take after the evaluation for my power chair?

It all depends on how fast documentation is sent to Medicaid, but usually 1-3 months. Please discuss the process with your seating and positioning representative.


FAQ Delivery and Pick Up

How much do you charge to deliver or pick up?

If the location is within 30 miles, then the fee would be $30. If the location is within 30-50 miles, then the fee would be $50.

How soon can I get it delivered?

We recommend setting up deliveries as soon as possible. Keep in mind it may take time to order products. Our goal is to schedule the delivery prior to the customer’s estimated time of need.

What window of time should I expect them?

We will give a 2 hour block of time for delivery or pick up. Sometimes we can deliver during a requested time, but if not, we will assign an alternative time and notify you by phone and/or email. If running late, they will call with an estimated time of arrival.

Do you deliver, pick up, or do repairs on the weekends?

We do not do any deliveries, pick ups, or repairs on Saturdays or Sundays.

Can you deliver or pick up from hotels, cruises, airport, etc.?

Yes! Just give us the address and phone number of the location as well as the time you will most likely be arriving. We will schedule the delivery or pick up according to the information you provide.

Do I need to be there when you deliver or pick up?

It depends. If this is being sent to a home address, then yes we would need someone to let our employees into the house. If it is accessible outside of the house, then you do not need to be present as long as payment has been processed prior to delivery or pick up. If this is being sent to a public location, No. Although we prefer for someone to be present for the delivery and pick up, it is not necessary. All rentals need to have a credit card on file and a rental agreement must be signed before leaving the equipment.

Mobility Experts at Freedom Mobility

Mobility Experts at Freedom Mobility

Mobility Experts at Freedom Mobility

Three Options to Serve You!

freedom mobility service solutions

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Anne Arundel County Mobility Solutions: Annapolis (21401, 21403, 21409), Arnold (21012), Crofton (21114), Crownsville (21032), Gambrills (21054), Glen Burnie (21060, 21061), Hanover (21076), Jessup (20794), Pasadena (21122), Severn (21144), Severna Park (21146).

Montgomery County Mobility Solutions: Olney (20832), Damascus (20872), Silver Spring (20910), Clarksburg (20871), Germantown (20876), Gaithersburg (20878), Laytonsville (20882), Chevy Chase (20815), Bethesda (20816), and more.

Howard County Mobility Solutions: Clarksville (21029), Cooksville (21723), Columbia (21044), Dorsey (21075), Elkridge (21075), Glenelg (21737), Ellicott City (21043), Fulton (20759), Glenwood (21738), Granite (21163), Hanover (21076), Jessup (20794), Lisbon (21765), Highland (20777), Marriottsville (21104), West Friendship (21794), North Laurel (20723), Woodbine (21797), Woodstock (21163), and more.

Carroll County Mobility Solutions: Eldersburg (21784), Finksburg (21048), Union Bridge (21791), Hampstead (21074), Manchester (21102), Taneytown (21787), Westminster (21157, 21158), New Windsor (21776), Sykesville (21784), Marriottsville (21104), Woodbine (21797), Taneytown (21787), Mount Airy (21771), and more.

Baltimore County Mobility Solutions: Arbutus (21227), Cockeysville (21030, 21031, 21065), Dundalk (21222), Essex (21221), Catonsville (21228, 21250), Garrison (21055), Lansdowne (21227), Lochearn (21207), Lutherville (21093), Edgemere (21219), Middle River (21220), Overlea (21236), Owings Mills (21117), Parkville (21234), Park Heights (21215), Pikesville (21208), Milford Mill (21244), Randallstown (21133), Rosedale (21237), Timonium (21093), Towson (21204), Reisterstown (21136), White Marsh (21162), Woodlawn (21207), and more.

Frederick County Mobility Solutions: Frederick (21701, 20702, 21703, 21709), Mount Airy (21771), Urbana (21704), Libertytown (21762), Ijamsville (21754), Walkersville (21793), New Market (21774) , Damascus (20872), and more.

Washington, DC and Northern Virginia